Services
What I build, and when it's worth it.
Every project starts from a real business problem. The labels below matter less than the result, and most projects combine a few of them.
Bespoke business software
Off-the-shelf tools often almost fit, then leave gaps you plug with spreadsheets and copy-paste. I build bespoke software that matches how your business runs, takes out the manual steps and gives your team one place to work. It's built for your process, not from a template.
- Designed around your real workflow, not a generic template
- Replaces the spreadsheets and manual steps holding you back
- Built to grow as your business grows
Internal systems
Most companies run on a patchwork of tools that don't share data. I build the internal system that ties them together, so your team stops re-keying information and starts trusting the numbers. Everyone works from the same source.
- One source of truth for the whole team
- Dashboards and reporting you can rely on
- Role-based access so people see what they need
AI automation
AI helps when it removes real work, such as sorting enquiries, drafting replies, reading documents and flagging exceptions. I'm clear about where it fits and where a simpler approach does the job better. You keep a person in the loop where it counts.
- Automate document processing and data entry
- Sort, classify and route incoming work
- Sensible guardrails, with a person in the loop
Customer & staff portals
A good portal cuts down the back and forth. Customers check progress, send requests and find documents without emailing you, and your staff get the tools to serve them quickly. Everything sits behind a secure login.
- Self-service for customers, fewer inbound queries
- Status, documents and history in one place
- Secure sign-in and permissions
Custom CRM systems
Generic CRMs are full of fields you never use and missing the ones you need. I build a CRM around your pipeline, your language and the reports you look at each week. You get what fits, and nothing you don't.
- A pipeline and stages that match how you sell
- Only the fields and data you need
- Reporting that answers your questions
Workflow automation
Manual hand-offs are where things get dropped. I map your process, then automate the routine parts so the right person is prompted at the right time and nothing slips. You also get a clear record of what happened and when.
- Automated approvals, reminders and hand-offs
- Fewer dropped tasks and missed follow-ups
- A clear audit trail of every step
SaaS product development
If you're launching a software product, the first version needs to prove the idea without turning into a maintenance burden. I focus on building the right thing first, on foundations you can keep building on. Accounts, subscriptions and multi-tenant setup are done properly from the start.
- A focused first version that proves the model
- Accounts, subscriptions and multi-tenant done properly
- Foundations you won't need to rebuild later
Legacy system replacement
Old systems get fragile and hard to change, and the people who understood them often move on. I replace them step by step, starting by learning what the old system really does before anything is switched off. Your data moves across safely and in full.
- Understand the old system before replacing it
- Migrate your data safely and in full
- A phased switch-over, not a risky big-bang launch
Systems integration
Your accounting package, CRM, website and supplier systems each hold part of the picture. I connect them so information moves between them on its own and everyone works from consistent data. The integrations are reliable and monitored.
- Connect the tools you already use
- Stop re-keying the same data in three places
- Reliable, monitored integrations
Ongoing software support
Software isn't finished at launch. I offer ongoing support so there's someone who knows your system, responds when it needs attention and helps it grow as your needs change. You aren't passed around a rotating support desk.
- One person who knows your system
- Fixes and improvements as your needs change
- No being passed around a support desk
Not sure which you need?
That's normal. Working it out is my job, and most people come to me with a problem rather than a spec.
You don't need to know whether you need a CRM, an integration or an automation. Tell me what's slowing you down and I'll tell you what would fix it, and roughly what it would cost.
Describe your problemGot a problem worth solving properly?
Tell me what's slowing your business down. The first conversation is free and straightforward, and it's with me, not a salesperson.
Or email me at josh@thackr.co.uk